The scam involves either a phone call from someone claiming to be a Postal Inspector or a fraudulent website that looks like LiteBlue, but sends workers’ log in details to the fraudsters.
Once workers have provided the scammers with their security information, such as passwords and EINs, the scammers can log into their victims’ LiteBlue accounts and change their net-to-bank payroll information.
USPS management warned workers about the fake LiteBlue sites in a Stand-up Talk on Dec. 23.
On Dec. 29 the USPS disabled access to change PostalEase on external sites. Employees can still login through external computers, but can only view their direct deposit and other information. Employees who need to change their information will have to either login to PostalEase through an ACE computer at a postal facility or call the Human Resource Shared Service Center (HRSSC) directly at 1-877-477-3273 to make any necessary direct deposit or benefit changes at this time.
An updated Stand-up Talk was posted on the subject on Dec. 30. However, it has been reported from the field that the Stand-up Talks are not being done in many locations and that managers are denying workers access to postal devices in order to log into their accounts.
If you have not received the Stand-up talks regarding LiteBlue fraud, or are denied access to PostalEase through a USPS issued device, please contact your steward or other local/state officer for resolution. If local management refuses to resolve the problems, local and state leaders can inform the Industrial Relations Department to address the problem with Postal HQ management.
APWU national officers are monitoring the situation and demanding that the Postal Service provide full updates on what has happened, what is still happening, and what is being done to remedy the situation, including the reimbursement of stolen funds
Postal Service management will implement a Multi-Factor Authentication (MFA) system, which will add an extra layer of security by requiring a code sent via email or text to log in. It is recommended that everyone ensure the Postal Service has a good email or phone number that can receive a text on file. The email or phone number provided to the Postal Service for MFA will only be used for this purpose.
It is important that you should never share your LiteBlue/PostalEase login information with anyone. The Postal Inspectors will not call or ask for this information over the phone.
If you are concerned that you might have entered your LiteBlue information on a fraudulent website or have provided that information from a phone call, please attempt to log in and check your LiteBlue/PostalEase account immediately. If you can’t log in, see unauthorized changes, or if anything seems suspicious, contact HRSSC immediately at 1-877-477-3273.